FREQUENTLY ASKED QUESTIONS
Having trouble downloading or using Playboy for iPhone? See the FAQ below for answers.
The initial Playboy for iPhone download is free. This free edition contains sample content and the ability to buy past issues and special collections of bundled heritage content and exclusive new pictorials. If you would like to purchase the full version of the app, there are three subscription options: a recurring monthly subscription for $1.99, a recurring six-month subscription for $10.99 and a recurring yearly subscription for $19.99.
Playboy for iPhone respectfully follows Apple's content standards and therefore does not feature nudity. It does, however, feature three new exclusive pictorials every month. In Playmate Redux, we bring back your favorite Playmates for a stunning return engagement. God Given Gorgeous pairs renowned photographers with women they believe define the new standard of beauty. And the winners of our online competition Miss Social show why they have such a devoted following on Facebook and Twitter.
As of now, your print subscription does NOT also include a subscription to the app. And while you will find choice cuts from the current issue of the magazine inside the app (e.g., the iconic Playboy Interview), it is filled with a considerable amount of original, app-only content as well-such as the exclusive girl galleries mentioned above and a steady stream of exclusive lifestyle content that is meant to help you navigate your day (i.e., what you should eat, what you should drink, what you should wear, what you should buy and what you should drive). All of this original lifestyle content can be found within The Good Life section of the app.
For as long as you like. The Vault section allows you to either save a favorite individual content item-whether a photo, photo gallery or an article-or to preserve as many full monthly content bundles as you like.
In much the same way. The Vault section also allows for the purchase of full monthly content bundles from previous months (at $1.99 each), along with a host of Special Collections that feature a mix of new and classic Playboy content.
It's easy: Tap on an article or photo; a plus button should appear in the upper right-hand corner. Tap on it, and the article or photo will automatically save to the My Bookmarks section of The Vault.
The free version of the app is less than 5 megabytes in size. A typical monthly content bundle ranges from 60 megabytes to 80 megabytes. Of course, any other saved or purchased content (previous months, Special Collections) will increase the amount of space the app consumes on your device.
Yes. But you will need to adjust a couple of settings in order for it to do so. First, be sure to enable push notifications:
Absolutely. Any content you have purchased but subsequently removed from the device can be re-downloaded for free within The Vault section. Similarly, if you delete the app or get a new phone, your subscription can be restored within the app and individually purchased bundles of content can be re-downloaded for free.
Playboy for iPhone, of course, is best experienced on an iPhone. But it can be installed on your iPad as well; it will simply run on "iPhone mode."
We do NOT store or access any personal information. We do, however, store your e-mail address if you choose to create a Playboy account since your e-mail is used as the log-in to the account. It should be noted that you do NOT need a Playboy account to purchase the app.
You can manage your auto-renewable subscriptions from the App Store on your device or your computer. Apple provides full instructions on how to do so at http://support.apple.com/kb/ht4098.
Unfortunately, Playboy is unable to credit or reverse any charges for app downloads or in-app purchases, as the billing and refunds are completely handled by Apple. Please contact Apple to request a refund.
The best thing to do is to re-install the app. Here is the step-by-step process to do so:
Try the same un-install/re-install process described above. And if that doesn't work? E-mail us at iOSsupport@playboy.com, and we'll do our best to troubleshoot your problem. When sending a support email, please be sure to include your device (generation) and iOS version.
Please contact us at iOSsupport@playboy.com. We value your feedback greatly, especially when it pertains to how we can better optimize the app's performance and how we can root out any bugs. Similarly, since this is one of the first products in our new digital editorial product line, we would love to hear your thoughts on the content. When sending a support email, please be sure to include your device (generation) and iOS version.